| Question |
Answer |
| Will we have to configure anything ourselves? |
No. But it is important to have your school's payroll instructions up-to-date by 9 August 2012. |
| Before go-live I sent in details about a teacher taking a sabbatical and the reliever - do I need to do anything now? |
If the teacher started their leave before go-live you now need to enter the end date in Novopay Online. |
| Is all leave history in Novopay Online - what about for very long serving teachers? |
Historical data is held in Novopay, but you can't view it online. If you need access to the information you can contact the Novopay Service Centre. |
| Can I see historical employee details, such as pay rates? |
Novopay has been creating employee history since the go-live date and you can view this online. Past history is being held in Novopay but you can't view it online - but you can find it in past SUE reports. You can also contact the Novopay Service Centre if you need access to historical information. |
| Who fixes data that is incorrectly converted? |
The quality of the converted data reflects the state of the original data. There was a significant amount of data cleansing done before go-live, but if you find incorrect data in Novopay Online you can submit corrections to the Novopay Service Centre - email support@novopay.govt.nz |